wenjie

A luggage trading company, aiming to enrich its product line, plans to launch 20 differentiated luggage boxes. Each luggage box will have a customized label corresponding to its specific size, used to identify the style, specification, brand information, and anti-counterfeiting traceability. The initial customer demand was 20 styles each with corresponding size labels. The initial order quantity for each label was 500 pieces, totaling 10,000 labels. During the initial cost calculation, we identified the core pain point: 20 different sizes and designs of labels required separate layout, separate printing, and separate die-cutting. The layout fees, setup fees for each style had to be borne separately. Due to the usage of each label not reaching the threshold for batch printing, the cost per unit label was extremely high, resulting in the overall order cost exceeding the customer’s budget by 35%. The customer was faced with a dilemma of either “abandoning some styles” or “bearing the high cost”. We proposed a solution for everyone: through the layout combination scheme, the overall order cost of the customer was reduced by 13% compared to the initial separate printing scheme, and the cost was controlled within the budget. Meanwhile, due to the improvement in material utilization rate, the raw material cost was also reduced by 5%. By proactively helping the customer avoid cost risks and providing professional optimization solutions, we demonstrated our business professionalism and customer-centric service philosophy, earning the customer’s high trust. After the completion of this order, the customer not only increased the subsequent purchase quantity of labels but also entrusted all the label customization business of its new series of luggage boxes to us, establishing a long-term and stable cooperative relationship.

For customers with long-term cooperation and good reputation, we have launched an unsecured credit term policy, which does not require the payment of a deposit or the provision of asset collateral. We offer a 20% deposit and an OA for the remaining 80%, with a flexible credit term of 30-180 days. Customers can settle the final payment after receiving the goods and completing the sales collection, effectively reducing the cost of capital occupation in the procurement process and solving the cash flow shortage problem during the peak stocking season. At the same time, a dedicated financial liaison specialist is equipped to provide clear billing details and convenient online reconciliation services, making the entire cooperation process transparent and controllable in terms of fund transactions.

Establish a closed-loop response mechanism of “abnormal inspection – emergency repair – rapid replacement”. At key nodes such as factory inspection and port inspection, once appearance defects, functional defects and other problems are found in the product, the emergency repair process will be immediately initiated: arrange a dedicated quality control team to stay in the factory to follow up on the repair progress, synchronously coordinate with the backup production line to urgently make up for the missing products, and avoid delays in the entire order due to scattered problems. At the same time, we provide free secondary inspection services to ensure that the repaired products 100% meet customer standards, and to solve customer after-sales disputes and losses caused by product quality issues from the root.

In the third quarter of 2025, a home furnishing customer received a large annual furniture purchase order of 6 million RMB from a certain chain supermarket in Europe. The order required the delivery to be completed in three batches within three months. This order required advance payment of raw material purchase funds and production deposits to multiple factories. At the same time, it also included the demand for existing inventory turnover funds. The customer was facing significant short-term financial pressure and had no sufficient collateral assets to apply for bank credit. If the funds could not be timely到位， they would miss this key cooperation opportunity. After the home customers communicated with our company about their financial difficulties, based on their past cooperation reputation, the authenticity of the orders, and the business volume, our company quickly formulated an exclusive unsecured credit period support plan. The core contents are as follows: （1）No collateral requirement: No need for customers to provide collateral assets such as real estate or equipment. It is based on the long-term cooperation trust and the assessment of the order’s fulfillment ability, simplifying the approval process and reducing the cooperation threshold. （2）Long credit period guarantee: Provide a 45-day unsecured credit period for this large order, covering the entire cycle of customer raw material procurement and production preparation. After the goods are delivered and the supermarket’s payment is received, the customer can settle the corresponding service fees (including storage fees, delivery fees, and order-related service fees) with our company, significantly alleviating the short-term capital turnover pressure. （3）Business synergy and collaboration: Support customers in consolidating goods from other suppliers and storing them in the warehouse for centralized management, in order to solve the problem of scattered management of goods.The customer will store the goods of multiple factories involved in this order in our company’s warehouse. Our company will be responsible for the goods counting, storage, and batch-by-batch outbound and delivery, achieving an integrated service of “capital support + warehouse coordination”, reducing the customer’s multi-step connection costs.